Terms and Conditions

Cancellation Policy

30 Days Prior -Once a credit card transaction has been processed, your reservation is considered confirmed and cancellation can only be made according to the following terms:  In order to have any monies returned, a cancellation must be made at least 30 days prior to your check in date.

Less than 30 Days Prior -With less than 30 days notice, [except on major holidays, the month of July, or the month of August] you will owe one-half of your total payment, unless another guest can be secured for your time frame. Cancellations with less than 30 days notice for major holidays, the month of July and the month of August, will forfeit all funds.

In any event, a minimum $75 cancellation fee is due.  Management is not responsible for late arrivals or early departures. The processing fee is non-refundable.

Pet Policy

Unless indicated on our website and agreed to when you make your reservation, pets are not accepted at the property without prior permission.  When a pet is permitted, all evidence of pet occupation must be removed from the property and grounds at the end of the rental period.  Pets are not permitted on any item of furniture, including beds, and evidence of pet hair on furniture and bedding may incur additional charges.  Bringing a pet without approval may result in forfeiture of rent payment and request to vacate.

Maximum Occupany

Deschutes County has occupancy ordinances (5.12.020) designed to keep Eagle Crest Resort the place you'd like to come back to.  It is designed not to overtax the water, sewage, roads, and other systems required to maintain a smooth flowing environment.  The maximum overnight occupancy is 2 persons per bedroom or sleeping loft plus 2 additional persons.  Violation of the maximum overnight occupancy ordinance is a class B infraction and subjects each occupant to a maximum fine of $100.  Exceeding the maximum number of occupants will result in immediate eviction without refund.

Liability Waiver

I agree to hold harmless and indemnify Marr Management, its agents and employees, and the owner of the subject property against any and all claims for any personal injury or accident that may occur during the term of my rental agreement.  I agree to follow all policies, procedures and rules in place by Marr Management and by Eagle Crest Resort.  I agree to maintain a high degree of safety and caution during occupancy.  In the event damages are caused by me or my guests, I agree to immediately pay for any and all losses plus any court costs or legal fees incurred in the collection of such losses.