Common Questions about Vacation Rental Homes

Q: What time is check-in? 

A: 4:00 pm

Q: What time is check-out?

A: 11:00 am

Q: Can I check in early?

A: We will make every effort to accommodate early check in, however, in instances where a same day reservation has requested a late check out housekeeping may be unable to prepare the home for early check in.  Our fee for early check in is $25.

Q: Can I check out late?

A: We will make every effort to accommodate late check out, however, in instances where a same day reservation has requested an early check in houskeeping may be unable to prepare the home for early check in.  Our fee for late check out is $25.

Q: What is your cancellation policy?

A: Once a credit card transaction has been processed, your reservation is considered confirmed and cancellation can only be made according to the following terms:  In order to have all monies returned, a
cancellation must be made at least 30 days prior to your check in date. With less than 30 days notice, [except on major holidays, the month of July, or the month of August] you will owe one-half of your total rent payment, unless another guest can be secured for your time frame. Cancellations with less than 30 days notice for major holidays, the month of July and the month of August, will forfeit all funds. In any event, a minimum $75 cancellation fee is due.  Management is not responsible for late arrivals or early departures. The processing fee is non-refundable.

Q: Do you have any pet friendly homes?

A: Yes, we have several homes that are pet friendly, but you must inquire at the time of your reservation if you plan to bring along your family pet.  Please honor the homes that have a "no pet" policy as the owner may be allergic.  Read more about our Pet Policy under Terms and Conditions.

Q: What happens if I leave something behind?

A: We are not responsible for personal items left in the unit.  In order to avoid this from happening, please check that you have gathered all of your belongings before you check out.  If we are able to retrieve your item, there will be a $25 handling fee plus the cost of shipping to return the item to you.  We do not guarantee the return of any items left in the unit.